WhatsApp Messaging to Clients
Proactive communication with your clients: Doctor Vet lets pet owners receive WhatsApp messages reminding them of health tasks, appointments, supplies, and more — without your team having to call each client one by one.
Clients can reply to those messages and will be assisted by the Doctor Vet AI Assistant, which has full information about the patient, owner, and specific case. The assistant can schedule appointments, provide treatment information, and answer questions on behalf of your clinic.
How the conversation works
From automatic reminder to smart support
- Doctor Vet detects an event (pending supply, appointment tomorrow, overdue debt, etc.) and sends a WhatsApp to the owner.
- The owner replies with questions, confirmations, or requests (text, audio, or image).
- The AI Assistant processes the reply with your clinic's clinical and business context.
- The owner receives a personalized response: patient information, appointment options, reminders, or escalation to staff when needed.
Learn more on the AI Assistant page. Owners interacting via WhatsApp are subject to the Assistant Terms and Conditions.
Automatic message types
The system sends notifications based on situations detected on the platform. Each type has an internal identifier:
Welcome
Welcome message when the clinic adds the owner to the messaging system or on their first WhatsApp contact.
Pending supply
Supply scheduled at the clinic (vaccine, deworming, etc.) that is pending according to the planned date.
Pending home-visit supply
Same as pending supply, for clinics that administer vaccines or other supplies at the owner's home.
Expired supply
Supply whose planned date has passed and has not yet been administered at the clinic.
Expired home-visit supply
Home-visit variant of expired supply: the owner was due to receive the supply at home and the date has passed.
Supply due next day
Reminder that a supply is scheduled for the next day at the clinic.
Home-visit supply next day
Reminder of a home visit scheduled to administer a supply the next day.
Pet birthdays
Greeting or reminder for the pet's birthday, strengthening the bond with the owner.
Debt tolerance
The owner has an outstanding debt with no payment (full or partial) for more than 35 days.
Pending appointment
Appointment pending confirmation or completion that requires action from the owner.
Appointment next day
Reminder of an appointment scheduled for the next day.
Low food
Requires the clinic to record pet food sales to clients. Based on those sales, the system estimates when the owner would run low on food and sends a timely notice.
What are supplies?
Supplies are treatments or procedures planned at the clinic, such as a vaccine dose scheduled in 30 days, periodic deworming, or a follow-up check.
Home-visit variants apply to clinics that perform that supply at the owner's home (for example, home vaccination), with reminders adapted to that mode of care.
WhatsApp numbers
Outbound to clients (global)
Automatic messages to owners are sent from Doctor Vet's global assistant WhatsApp:
+1 (775) 349-3176
Contact name: «Xionce Doctor Vet»
Open in WhatsAppContact the assistant
Second number to communicate directly with the Doctor Vet assistant:
+549 (261) 775-4112
Open in WhatsAppOn behalf of your clinic: in all chats and interactions with owners, the assistant speaks on behalf of the clinic, not as a generic service unrelated to your practice.
Your own phone number: it is possible to use the clinic's WhatsApp number to send messages, but it requires additional configuration, a dedicated implementation, and added monthly maintenance costs. Contact support if you are interested in this option.
Enabling in the app
To activate WhatsApp messaging to clients, follow these steps in the Doctor Vet app:
Go to Clinic
In the left sidebar menu, tap Clinic (top option in the menu).
Edit the clinic
On the clinic screen, tap the + action button to open the bottom menu and select Edit.
Enable WhatsApp messaging
In the edit form, make sure the checkbox «Client messaging via WhatsApp» is selected.
Reload Credits
Return to the clinic view and tap Reload Credits to fund the system. Without credits, messages will not be sent and assistant replies will not be processed.
Credit usage
Reloaded credits cover the operational cost of messaging and intelligent processing:
- Sending and receiving WhatsApp messages
- LLM models to process and generate assistant replies
- Whisper to transcribe and process audio sent by owners
- Vision models to analyze images sent by clients
More Doctor Vet features
AI Assistant 24/7
Veterinary AI consultant available at all times.
Veterinary Platform
Shared medical records and connected ecosystem for owners and professionals.
Plans and pricing
From a free plan to complete solutions for clinics.
Keep your clients informed and supported. Doctor Vet WhatsApp messaging reduces missed tasks, improves treatment adherence, and frees up your front desk team.
Want to learn more or start using messaging? Contact us or get started: