WhatsApp Messaging to Clients
Proactive communication with your clients: Doctor Vet lets pet owners receive WhatsApp messages reminding them of health tasks, appointments, supplies, and more — without your team having to call each client one by one.
Each clinic chooses how to use this channel. You can send informational notifications only —without inviting replies— or enable the AI Assistant so owners who reply are supported with patient, owner, and case context: schedule appointments, provide treatment information, and answer questions on behalf of your clinic.
Client consent before sending WhatsApp messages
Enabling WhatsApp messaging means contacting pet owners proactively. For that reason, before adding a client to the messaging system, your clinic must speak with them personally and obtain their explicit consent to receive notices on this channel.
Clearly explain what types of messages they will receive —appointment reminders, pending supplies, debts, low food alerts, welcome messages, and so on— and confirm they accept WhatsApp contact from the configured number (Doctor Vet's or your clinic's own number on the Pro plan).
Risk of sending without consent
WhatsApp and Meta monitor message quality. If an owner marks your messages as spam or unwanted, reports them, or blocks the number, the platform may limit, restrict, or suspend sending capability. That penalty does not affect only that client: it can prevent your clinic from continuing to send messages to other owners who did want to receive them.
Best practices: request authorization during a visit, at reception, or when onboarding the client; keep a record of who agreed; and do not enable messaging for owners who have not confirmed their consent. Protecting this channel safeguards communication with all your clients.
Messaging modes
Notifications only
With the «AI assistant enabled for clients» checkbox unchecked, messages are pure notices: they inform the owner without inviting interaction.
If the owner replies anyway, the system does not continue the conversation or sends a generic message, for example: «Doctor Vet does not accept replies on this channel. Thank you.»
Notifications with assistant
With the assistant enabled, owners can reply to messages and be assisted by the Doctor Vet AI Assistant, which speaks on behalf of your clinic.
How the conversation works (with assistant enabled)
From automatic reminder to smart support
- Doctor Vet detects an event (appointment today or tomorrow, pending supply, debt, low food, etc.) and sends a WhatsApp to the owner.
- The owner replies with questions, confirmations, or requests (text, audio, or image).
- The AI Assistant processes the reply with your clinic's clinical and business context.
- The owner receives a personalized response: patient information, appointment options, reminders, or escalation to staff when needed.
Learn more on the AI Assistant page. Owners interacting via WhatsApp are subject to the Assistant Terms and Conditions.
Automatic message types
The system sends notifications based on situations detected on the platform:
Welcome message
Welcome message when the clinic adds the owner to the messaging system or on their first WhatsApp contact.
Appointment reminder (tomorrow)
Reminder of an appointment scheduled for the next day, asking for confirmation.
Appointment reminder (today)
Reminder of an appointment scheduled for the same day.
Pending supply (today)
Supply scheduled at the clinic (vaccine, deworming, etc.) planned for today and still pending.
Debt reminder
The owner has an outstanding debt with no payment (full or partial) for more than 35 days.
Low food
Requires the clinic to record pet food sales to clients. Based on those sales, the system estimates when the owner would run low on food and sends a timely notice.
What are supplies?
Supplies are treatments or procedures planned at the clinic, such as a vaccine dose scheduled in 30 days, periodic deworming, or a follow-up check.
WhatsApp number
Doctor Vet
Automatic messages to owners are sent from Doctor Vet's WhatsApp:
+549 (261) 775-4112
Open in WhatsAppOn behalf of your clinic: when the assistant is enabled, it speaks on behalf of the clinic in all conversations with owners, not as a generic service unrelated to your practice.
Your own number (Pro plan): clinics on the Pro plan can configure their own WhatsApp number to send messages to clients. This requires additional configuration and a dedicated implementation. Contact support if you are interested in this option.
Enabling in the app
To activate WhatsApp messaging to clients, follow these steps in the Doctor Vet app:
Go to Clinic
In the left sidebar menu, tap Clinic (top option in the menu).
Edit the clinic
On the clinic screen, tap the + action button to open the bottom menu and select Edit.
Enable WhatsApp messaging
In the edit form, make sure the checkbox «Client messaging via WhatsApp» is selected.
Choose whether the assistant replies
In the same form, check or uncheck «AI assistant enabled for clients». If left unchecked, messages will be notifications only and owner replies will not be handled (or a generic notice will be sent).
Included in the Premium plan: WhatsApp messaging to clients is part of the Doctor Vet Premium plan. If you enable the assistant to handle replies, AI processing is also included, with no separate credit reload required.
More Doctor Vet features
AI Assistant 24/7
Veterinary AI consultant available at all times.
Veterinary Platform
Shared medical records and connected ecosystem for owners and professionals.
Plans and pricing
From a free plan to complete solutions for clinics.
Keep your clients informed and supported. Doctor Vet WhatsApp messaging reduces missed tasks, improves treatment adherence, and frees up your front desk team.
Want to learn more or start using messaging? Contact us or get started: